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Health

Bad Experiences At Bernardino General Hospital

Few weeks ago, my youngest child had to be confined in a private hospital because of pneumonia. We used to ran to AFP Medical Center because my children’s records are already there. But just recently, due to lack of manpower to handle everything, I decided to confined my baby in Bernardino General Hospital in Quirino Highway, San Bartolome, Novaliches, Quezon City, which is nearer in our residence.

Honestly, I am dismayed over Bernardino General Hospital’s services. It may be understandable that it has a smaller building than other general hospitals, but at least they should get rid of malfunctioning equipment or facilities.

Since they have no available private room, we were forced to stay in a ward. Not that I expected, the ward is crowded. What’s worst? Their malfunctioned bed caused my baby to fell! We are not expecting that the bed railing that is supposed to protect him from falling was defective! I actually told the nurse what happened but they only gave us an ice pack! It is only when I insisted to change bed they acted to transfer us. It should be an automatic move for them!

I only held my temper because I do not want to risk the life of my son. Good thing that nothing serious happen to my child after that incident.

Now I learned that the ward area in a private hospital is likely to be worst than of a public hospital. Or is it just at Bernardino General Hospital? Some differences are: they regularly clean the floor, trash bins, comfort room, and change bed sheets every day. Of course, it’s a paid stay, right?

After few days of confinement, we had received our bill. Surprisingly, the amount to be paid is much bigger than expected. I also heard other patients complaining of apparently overcharging. Why complain, after all, it is a private hospital? But if you would check the breakdown of the said to be hospital expenses for inpatient, they are some items which apparently have unreasonable prices.

If not without the Philippine Health Insurance Corporation (PHIC) or Medicard, we might become hostage at the hospital.

Well, it could be worst in other private hospitals.

13 Comments

  • jennifer eugenio

    had so much of a bad experience w/ that hospital too. Mali maling staff, bastos na doktor, so unprofessional na bigla na lang uuwi kahit alm niyang may patient siyang inutusan na lumabas at ipa-approve ang request sa maxicare. A no bang klaseng ospital to bakit ba kasi nagtitiyaga ang mga tao?!

  • edz

    mas malala po ung sa akin…umabot po ng 13k ung bill nmin up to andun prn po ung anak ko nkapagdeposit n po kme ng 7200 nkikiusap po kme sa management na ung tira epopromissori note nlng po nmin ayaw po tlaga nilang walang wala n po talaga kmeng pera at mhanapan.khit pagtrabaho nlng po ng tatay ung kulang ayaw prin po nila.pinatigil ko n po ung mga gmut sa anak ko pti po ung supply ng dietary pero may dumadagdag prin sa bwat araw po dumadagdag ung byad nya sa ward at lalo po kmeng nhhirapan ndi po aq mkapaxok sa bar dhil andun p nga po ung anak ko…may mga gnung tlaga tao sa kbila ng pikiusap nmin ayaw tlaga naisipan n po ng tatay itakas ung bata pero nkunsensya po aq at pinabalik ko..sana po may mbuting puso n 2lungan kme …gusto ko n po mkasama ung anak ko.iniipit po nila ung anak ko.

  • lyn

    Last december 2012, nawala ang motorcycle namin jan sa Bernadino General Hospital sa may parking area. ang sabi ng agency ng security guard wala daw silang liability sa nangyari dahil park at your own risk daw. Ibig sabihin kung anuman ang mangyari within the vicinity ng establishment eh walang paki-alam ang management at security guards syo? naturingan pang PRIVATE HOSPITAL…

    Sayang naman ang almost 9 years na naging pasyente nila kami jan sa hospital tapos bandang huli malalaman mo lang na hindi ka pala SAFE sa kanila.

    Lilipas man ang nangyari sa amin, naroon parin ang sama ng loob dahil wala ka man lang makukuhang pagmaamlasakit sa management ng BERNARDINO GENERAL HOSPITAL.

  • cerberus

    Some of the staff are polite. Security, palpak. . may mga gumagala ngang street vagrants sa taas na nanghihingi ng limos. Anybody can enter the hospital premises even children below 5 years of age. Prices ng medicines, bili ka sa pharmacy nila ng antibiotics for IV 1500, pag bumili ka sa Mercury drug price is 1200, pag sa Philippine Childres Medical Center ka price is 800 lang. Check nyo ang breakdown nila sa billing nyo. Always ang pinakamalaki is ang medicines kasi overpriced in an unreasonable way. Ang infection control nila palpak, mga nurses needs training. Ang beddings di regular pinapalitan.

  • concerned mother

    It’s frustrating to read all those write ups mentioned above.
    if I may, I have interesting topics to tell…. Bad to note that, we do not have other choice to run to this Hospital (Bernardino Gen Hospital)during emergency situations.
    I have friends, classmates even neighbors works for this Hospital. I am wondering bakit nagatatagal sila dun perhaps, kamag-anak system kasi…. no choice just to stay there but i am pretty much sure na aware sila sa kalakaran.

    If may recall:Jan 29 going 30, 2013, I brought my daughter (7mos old) to ER (around 9:30pm) but we were served past 1030pm… diba ER case nga… ang tagal ng pagkuha ng confirmation daw to Asian life (in which I doubt it0 bakit sa ibang pital mabilis.pina lab test yung baby,CBC is normal, urinalysis was nearing UTI daw (sabi ng resident doctor) and need to be admitted… huh! agad agad.. since she has high fever… i took his words…I went to the admitting office but no available room to accommodate my daughter. I advised that Doctor of the information I got then he told me, if you want p[o lipat na lang kayo ng ibang hospital. I agreed, wala pang 5 minutes andyan na ang nurse at nagpapasign na ng waiver… I told the staff, sa waiver ang bilis nyo, sa pag attend ng patients nyo ang tagal. even the nurse station (information and ER) are not accommodating.. a simple “SMILE” will help a lot esp for sick patients.

    Past 1:30am, we transferred to FEU Hospital in Fairview and was assisted right away, told them the situation and acted accordingly. Blessing in disguise, I did not bought the medicine for UTI dahil di naman UTI ang sakit kundi viral infection resulting to high grade fever… please act on this, a wrong diagnosis from your doctors… i’m sure hindi lang ako ang na mis diagnosed, marami pa kami victims of wrong beliefs… one more thing… no other option to offer… usual spiel is.. CONFINE/ADMIT….
    sabi ko nga sa doctors and unfriendly staff mo, ang facade lang ang nabago, ang hospital lumaki pero ang services nyo never GROW…. I hope this will bring you thoughts to thinks about….
    Maraming salamat po…

  • Lyn

    Na-operahan po ako ng hemmorroid jan sa Bernardino general Hospital after operations done, and follow up check ups for 2 months syempre dun mo na makikita yung result ng operation mo kung ok na o hindi, sabi ng doktor yung konting kuntil na balat na external tissue ay mawawala din dahil balat lang daw yun at kaya siya malaki dahil namamaga pa sa pag ka opera pero for another 1 month binigyan ako ng cream nilalagay dun sa anal canal ko para maging manipis yung maga ng tissue pero after almost 2 years na ng operation yung kuntil na yun ay parang isang hemmoroid din so parang useless yung pag kaopera sa akin, hindi na ako bumalik ng hospital for check ups papaano bayad nalang palagi sa check up tapos wala din naman nangyayari sa pinapagamot mo. Sayang naman yung nagastos ko kung alam ko lang sana eh hindi ko na pina-opera.

  • concern citizen

    naku, kahapon sabi ng doktor ay maaari na kaming makalabas ng hospital kinabukasan. pagdating ng bukas, yung doktor ayun wala, ang sabi ng nurse kailangan may approval, so nagalit ang kapatid ko sabi i-contact nila pero sabi di sumasagot, mamaya dahil nagalit na yung pasyente sabi nila papayagan na daw lumabas pag naayos na daw ang mga papel (mga bill, medical certificate) so nag-antay kami, ilang oras na nakatulog na kami kakaantay, paggising ko, ng nag follow-up ako, napag-alaman ko na hindi pa pala inaasikaso at nandun pa rin sa baba(sa information counter yata yun) kung hindi pa mismo ako ang kumuha ng papel malamang naka confine pa rin ang pasyente.

    tapos yung mga nurse dun parang galit pa, e ang bagal ng service nila. tapos bago yun, bago kami mailipat sa semi-private room, yung ward doon masyadong crowded, 6 sa isang room (naiintindihan ko naman kaso hindi naman masyadong crowded) pero bakit isinama ang pasyente namin doon e nadehydrate lang naman pero ang mga kasama parang naghihingalo na doon, tapos yung isang pasyente, tuwing dudumi doon talagang sobrang baho, talagang perhuwisyo…

  • Michelle Payot

    Everytime na magcacall ako for inquiry purpose..they answer the phone but the do not talk for asking if ano need ko.,. salita ako ng salita wala sumasagot? busy all the time?.. na walang mag aassist to answer the calls? hmm… Inquire sana ako if meron ba silang package para sa panganganak ko because me & my husband planned na dun manganak.. If how should I used to less my phil. and yung OB ko yung mag papaanak sa akin na affiliated na hospital nila.. hayst.. any idea here at this page na may alam if my package ba sila duoon,.,for normal and CS ..

  • Jam

    May kakilala ako nag tatrabaho dun. Sabi may case daw tlaaga nag chacharge yun ibang staff na hindi naman ginagamit. Tapos over pricing ang mga gamot. Paano kasi gaganda ang serbisyo nila kung sila sila din naman nag sisiraan magkakasama sa trabaho. And yun mga bago staff kawawa. Sana nga daw ma DOLE sila.

  • Mira

    Nag ka dengue yung asawa ko at dito kame nag pa check up sa BERNARDINO GEN HOSPITAL a Quirino Hiway dahil malapit lang sa bahay..napabagal na service at higit sa lahat.. wala ata silang PRIVATE ROOM. Dapat private room kame dahil my card kame ng maxicare pero ward lang available nag follow up ako wala pa daw..mga nakasama namin sa ward almost naka card pero ward lang binigay samen..ang cr ang dumi 1s a day lang linilinisan ang facilities mga sira mas ok pa nga public hospital ehh tanggap mo pa eh dto naturingan private ichurang PUBLIC!!!!! Nakaka disappoint napaka bulok..tapos napakalaki makasingil ng bill

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